Sales and Distribution Customer Service Standard


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Service guarantee

Geoscience Australia is committed to providing the best possible service. We intend to continually improve these standards in response to customer requirements and ongoing feedback. We make the following quality and timeliness commitments regarding our services:

  • 95% of public orders will be dispatched within three working days from receipt of order
  • 95% of orders with products that are produced as 'Print on Demand' will be dispatched within seven working days from receipt of order
  • 95% of orders placed by retail network partners through the online ordering facility will be dispatched within two working days.

Where we become aware that we fail to meet the service standards specified above for your product, we will contact you and advise of any changes.

Topic contact: Last updated: June 17, 2013